Before Xu Mi Yu arrived at the lobby, both Shi Huan Huan and Lu Xiao Yan felt a little nervous.
They knew that although Xu Mi Yu had good ideas, she was generally soft in personality. Her ideas tended to prioritize the customers, being tolerant and making the other party satisfied, putting the needs of customers in a priority position.
For example, the previous old man who was so troublesome and unreasonable, she always took the old man’s side. So if this arrogant man and woman insisted on checking in or insisted that they apologize, they were not sure if Xu Mi Yu would make them apologize to settle the matter.
After all, even though their attitude towards her was gradually changing in the recent period, it hadn’t really become intimate and friendly.
They anxiously waited for Xu Mi Yu to handle the current situation, not knowing what the result would be.
When Xu Mi Yu arrived at the lobby and quickly understood the situation, she smiled friendly at the two customers, one man and one woman.
Seeing her release such a friendly and kind signal, Shi Huan Huan and Lu Xiao Yan both felt their heartbeats slow down, feeling that she would compromise with these two weird guests.
But when Xu Mi Yu opened her mouth, their spirits were lifted.
“Sir, I’m sorry, our hotel is a non-smoking hotel, please put out your cigarette. Ma’am, I’m sorry you had an unpleasant experience, but our front desk staff is right. Considering the stay experience of most other guests, our hotel really cannot allow pets to stay, especially pets that may cause fear to other guests.”
“Don’t call it a pet, I said, Xiao Qing is not a pet, it’s my family, my family!” The smoky woman shouted at Xu Mi Yu impatiently.
Xu Mi Yu ignored her for the time being, just smiling but persistently looking at the man with eyeliner, signaling him to put out the cigarette.
The man with eyeliner defiantly took a deep breath, then blew the smoke towards Xu Mi Yu’s face.
Shi Huan Huan and Lu Xiao Yan’s faces changed, they both felt the man was deliberately humiliating and provoking Xu Mi Yu.
But Xu Mi Yu kept smiling, her face unchanged, not angry at all.
The smoky woman was still slapping the marble front desk counter, slapping and saying loudly: “Hurry up and open a room for us, I’m exhausted!”
Xu Mi Yu looked at the man with eyeliner, then looked at the smoky woman. She reiterated very gently but very firmly: smoking is not allowed indoors in the hotel, and pets that are like family members are not allowed to stay. But the man and woman remained indifferent, just casually urging Xu Mi Yu to stop wasting time and open a room quickly, otherwise they would complain to the consumer association.
Xu Mi Yu smiled, picked up the intercom and directly called security.
Shi Huan Huan and Lu Xiao Yan looked at each other. They didn’t expect Xu Mi Yu to be so tough when facing god-like guests.
Upon hearing Xu Mi Yu call security, the couple immediately exploded. The man threw the half-finished cigarette in his mouth to the ground, pointed at Xu Mi Yu and said, “Who do you think you are, wanting to call security to drive us away? What is your attitude? Call your manager, call your boss too! Oh I have a bad temper today, if I don’t fix you, and you, and you together, then I’m not Chinese!” He pointed at Xu Mi Yu and Shi Huan Huan and Lu Xiao Yan behind her and shouted, “Hurry up and call your manager!”
Soon the lobby manager came over too.
Xu Mi Yu looked at the scene in front of her and strangely felt it was laughable, as if this couple had started a game of shaking people. After shaking her and the manager, they still insisted on shaking the boss over, saying they wanted to get an explanation.
The manager tentatively contacted the assistant beside the boss, Xue Rui. The reply was very straightforward: they want to find the boss for such a trivial matter, are they dreaming or are you not thinking straight?
After Xue Rui hung up the phone, Ji Feng asked him what was going on.
Xue Rui told him: “Two troublemakers came to the lobby, one smoking, one with a snake, insisting on checking in. The front desk staff told them they couldn’t stay with this kind of pet, so they exploded and started shaking people, shaking sister Mi Yu and the lobby manager one after the other, and now they’re dreaming of shaking the boss over too, wanting to ask what gives them the right to not let them stay at the hotel, and said they would go to the consumer association to complain about us.”
Ji Feng listened and raised his eyebrows: “How did you reply?”
Xue Rui was stunned: “You just heard it, I scolded the lobby manager, asking if his brain wasn’t working properly for wanting to find the boss for such a trivial matter.”
Ji Feng nodded: “You answered very well.” After a pause he also said, “Let’s go down together and take a look.”
“???” Xue Rui was confused.
“Isn’t the boss giving too much face to the troublemakers by going down himself?” He was reluctant for Ji Feng to also be shaken down by those bullies.
“Who said I’m going down there to give them face?” Ji Feng had already got up and walked to the door, he said without looking back, “Too boring, going down to watch the lively scene and relax.”
After Xue Rui accompanied Ji Feng downstairs, taking advantage of everyone’s attention being attracted to the front desk area, they went directly to the open-style café on the first floor of the lobby.
Ji Feng chose a booth with a good angle to observe and sat down, ordered a coffee, lazily drinking while watching the lively scene at the front desk.
The two guests, a man with eyeliner, a woman with eyes painted like Mei Chaofeng, were grabbing the lobby manager refusing to let go, saying they would not stop unless he agreed to three things: allow them to stay with Xiao Qing, Xiao Qing is their family not a pet; don’t care whether they smoke or not, that is their freedom; make a complaint and deduct the bonuses of the two young service girls and one senior service girl behind the manager who were impolite to them and made them unsatisfied, otherwise they would keep pursuing this matter against those three, and the hotel.
Xue Rui turned to look at Ji Feng. He watched the scene in front with disdain, his eyes and brows full of contempt. When he looked at someone like this, it was as if he could stare them into the ground.
Xue Rui couldn’t help but complain: “It’s a civilized society, how can such uncivilized creatures still exist? Boss, should I go over there and give sister Mi Yu some support?”
He was itching to get up, but was pressed back into his seat by a look from Ji Feng.
“Are you very familiar with her? Or are you too full and bloated? With the lobby manager present, if she can’t even handle such a small matter well as the supervisor, what kind of supervisor is she?”
Xue Rui obediently sat back down, not daring to give presumptuous opinions anymore.
At the front desk, after listening to the demands of the man and woman, Xu Mi Yu stood up again.
She stood in front of Shi Huan Huan and Lu Xiao Yan, gently but firmly saying: “I am their supervisor, they are just following my instructions to handle matters according to the hotel’s rules and regulations. If you two have any discontent, bring it up with me. If you insist on making a complaint, I will take responsibility for it.”
Shi Huan Huan and Lu Xiao Yan immediately exchanged a glance, feeling a little warm inside.
The lobby manager took over Xu Mi Yu’s narrative: “Then I am her supervisor, she is also following my instructions to handle matters according to the hotel’s rules and regulations. If you insist on making a complaint, I as the manager will bear responsibility for it. But if you two insist on smoking and bringing your pets to stay in the hotel, I’m really sorry, we cannot accommodate your requests.”
Hearing that they were united against them, the man and woman were furious, making an even bigger fuss.
Security was itching to step forward and pull the couple away, but before they even touched them, the couple had already started screaming, the woman yelling “They’re molesting me”, the man shouting “You dare molest my wife”, scaring security into stopping.
So the lobby manager could only try his best to deal with them politely.
Xu Mi Yu at this time quietly retreated back to the front desk. She went to the computer and bent over to search for something quickly.
Shi Huan Huan came over and quietly asked her: “Supervisor, security doesn’t dare touch the woman but can touch the man. I’ll call two cleaning aunties over to help, let’s just carry them all out, what do you think?”
Lu Xiao Yan nodded vigorously beside her.
While sliding the mouse, Xu Mi Yu replied: “I was thinking of letting security politely ask them to leave, but looking now, if security or the cleaning aunties lay hands on them, they would simply pretend to fall down and falsely accuse us. Although truth fears no investigation, if it drags on or the police come, it will affect other guests’ stay experience. We still need some other quick fixes.”
When Shi Huan Huan asked what solution Xu Mi Yu had in mind, the situation on the manager’s side had already progressed to a very bad extent.
The smoky woman waved the green snake coiled around her arm to threaten the manager. The manager dodged and accidentally pushed the woman’s arm a little, and the woman took the opportunity to sit down on the ground and started yelling “The hotel manager is beating people!” The man with eyeliner rushed over to push the manager, waving his fist to hit people. Security rushed up to stop him, so he also took the opportunity to flop down to the ground, and together with the woman with eyeliner shouted loudly: “Beating people! Hurry call the police! Hotel staff beating people!”
Shi Huan Huan and Lu Xiao Yan watched with mouths agape.
Then they turned to look at Xu Mi Yu together: “Supervisor, their behavior was accurately predicted by you!”
Xu Mi Yu couldn’t help but smile bitterly inside. She was able to accurately predict such rogue behavior because not long ago, Jiao Xiu Mei had staged the same scene here. How was this predicting? This was just from her own unpleasant experiences.
After finding what she wanted to confirm on the computer, Xu Mi Yu immediately straightened up from the computer and smiled at Shi Huan Huan and Lu Xiao Yan who were waiting to see what she was going to do.
Shi Huan Huan and Lu Xiao Yan seemed to see light from her smile.
The printer sounded, spitting out a few pieces of paper with content printed on them. Xu Mi Yu took those few pages, then walked out from the front desk, walking to the front of the man and woman lying on the ground throwing a tantrum and falsely accusing people. They were threatening that if the manager didn’t compensate them 10,000 RMB for medical expenses, they would call the police immediately and say he had pushed and beat them.
Ji Feng in the café booth narrowed his eyes.
This scene felt very familiar.
The last time someone was lying on the ground throwing a tantrum and refusing to get up here was also Xu Mi Yu’s mother. Facing such a tantrum then, Xu Mi Yu was completely helpless.
He narrowed his eyes to look, wanting to see if this time’s Xu Mi Yu would be the same as last time.
Xu Mi Yu walked in front of those two people, she didn’t plead with them to get up first so they could talk nicely; she also didn’t ask security to come over and throw them out first not caring for explanation.
She only elegantly squatted down, leaning forward, and very seriously looked at the little green snake coiled around the smoky woman’s arm.
The smoky woman felt creeped out by her stare, snorting: “What are you looking at? Don’t scare it, okay!”
Xu Mi Yu turned her head to smile at her: “Ma’am, do you know what breed your family member is?” She asked an irrelevant question.
The smoky woman impatiently said: “What are you asking that for?”
Xu Mi Yu smiled and said: “It’s like this ma’am, when you came in earlier I felt your family member was a little unusual. You may think it’s an ordinary pet snake, but I just helped check for you, if you look closely at its body, there are yellow patterns, which means the family member on your arm, it is a nationally protected level 2 animal.”
The smoky woman was stunned to hear this.
Xue Rui was also stunned: “Wow, it’s actually a rare species!”
But he heard Ji Feng snort. He turned to look at Ji Feng, seeing Ji Feng with the corners of his lips curled, seeming to smile yet not smile.
Xue Rui felt confused. Just as he wanted to ask, he heard Xu Mi Yu speak again, so he turned his head to listen.
“Ma’am, are you sure you want to call the police? It’s like this, there was news before about someone who robbed bird’s nests and sold the birds, but that bird turned out to be a nationally protected animal, so that person was sentenced to 10 years for the crimes of illegally hunting precious and endangered species and illegally purchasing precious and endangered species. If the police comes and sees your family member on your arm…” She paused, tactfully leaving half the sentence unsaid, then also tactfully asked the smoky woman, “Ma’am, do you still insist on calling the police now?”
The smoky woman and the man exchanged glances, the man with eyeliner stubbornly blustered: “Don’t try to bluff us!”
Xu Mi Yu handed the few sheets of paper she had printed out earlier to the two people.
“Here, this is the news about the bird’s nest robber being sentenced I just mentioned, and the last page is a comparison between your family member and the level 2 nationally protected animal.”
The two people quickly flipped through those pages, their faces changing.
Xu Mi Yu took the opportunity to stand up and asked the manager as if consulting him: “Manager, if we discover a guest staying in the hotel carrying a level 2 nationally protected animal, shouldn’t we have the obligation to call the police and explain the situation?”
The manager immediately understood her intention, playing along: “Of course, this is the responsibility and obligation that law-abiding citizens should fulfill!”
Xu Mi Yu signaled Shi Huan Huan and Lu Xiao Yan with her eyes.
The two reacted swiftly, one said: “Then let’s call 110 to report it now!” The other pretend to pick up the phone to dial 110.
The man and woman immediately got up from the ground, saying loudly: “We’re not even your hotel guests, stop meddling in our business!”
After saying that, the two turned and ran out of the hotel, running as if their asses were on fire.
The hotel lobby instantly became clean and refreshing.
Everyone breathed a sigh of relief.
Xu Mi Yu’s legs weakened and she staggered a bit. Just now she had forced herself to calmly stare at the green snake, pretending not to be afraid. But she was actually so scared that her back was drenched in cold sweat.
She steadied her mind, and smiled at the lobby manager, Shi Huan Huan, Lu Xiao Yan, security and the receptionists.
A harmonious feeling quietly dissolved in those exchanged smiles.
This tantrum unexpectedly helped integrate them into a united collective.
In the booth, Xue Rui couldn’t help but exclaim: “Last time when sister Mi Yu faced her mother’s tantrum here she was helpless and let herself be bullied. But now she can resolve problems amidst laughter and chatting, simply like two different people! Her progress is amazingly fast.”
After a pause, he also said: “Not only that, I feel like through this matter, she has completely integrated into the new department and new collective.
He turned to look at Ji Feng: “Although after sister Mi Yu entered the new department, her mode of leveling up battles is still similar, making people who don’t submit to her change to convinced by her, I still can’t help but feel happy for her, as if she has achieved something new!”
Ji Feng raised his brows, looking at Xue Rui and asking back: “You think they are the same?”
Xue Rui was baffled by the question: “Huh?”
“Do you think,” Ji Feng looked at him, unhurriedly asking, “Xu Mi Yu’s methods of battling levels in the front office and housekeeping department are the same?”
“They’re not…not the same?”
Ji Feng lifted one corner of his mouth, smiling faintly: “A divorced housewife who consecutively took over two departments in a short time, and keeps getting promoted, obviously she would face resistance and discontent when she first arrives at any department. So the predicaments Xu Mi Yu faced in the front office and housekeeping departments are indeed the same. However…”
Saying to here, he paused, his gaze going past Xue Rui, looking at Xu Mi Yu near the front desk behind him. The conversation took a turn as he continued, “Her methods of leveling up battles —— what methods she uses to conquer those discontent with her, are actually different. And this difference, precisely bears witness to her…”
Ji Feng suddenly stopped here.
Xue Rui was left feeling terribly impatient, as if it would work, he really wanted to kowtow to Ji Feng now, asking him to continue, not leaving him hanging like this.
He earnestly pleaded with Ji Feng: “Boss please continue! Precisely witnessed what?”
she first took advantage of others’ faults before attracting them to her side; but the second time, which is now, when she suppresses people in the front office, she already relies on her real abilities. Relying on schemes to subjugate people before was coincidental, it had the nature of taking shortcuts; but now that she can subjugate people with her abilities, what does this indicate?”
Xue Rui heard this and gave a long “oh”.
This indicated that she has genuinely grown!
Following this conclusion, Xue Rui had already deduced what Ji Feng’s abruptly halted words were —— the difference in Xu Mi Yu’s methods of leveling up battles precisely bore witness to her —— growth.
In Ji Feng’s eyes, Xu Mi Yu had grown. And he was too proud to personally say it out loud, as if Xu Mi Yu knowing he evaluated her this way would make her arrogant.
Xue Rui couldn’t help but hold back his laughter. His boss simply had winding, twisted intestines.
He also changed the subject, fervently and explicitly praising Xu Mi Yu: “Boss, you said how amazing sister Mi Yu is now? She even knows that snake is a nationally protected level 2 animal!”
But Ji Feng just snorted.
Xue Rui asked in confusion: “What’s wrong Boss, did I say something wrong?”
Ji Feng was still curling his lip corners, seeming to smile yet not smile, glancing at Xue Rui then opening his golden mouth to ask back: “Do you really think that’s a nationally protected level 2 animal? That’s just a regular rotten snake.”
“Huh??” Xue Rui was thoroughly confused.
…What’s going on?
The lobby resumed its previous harmony, and the people who had just witnessed the ruckus surrounded Xu Mi Yu. They had many questions they wanted to ask her.
“Supervisor, you’re not afraid of snakes, daring to stare at it like that?” The receptionist asked Xu Mi Yu.
“Scared, how could I not be scared, but I can’t show fear either, otherwise I wouldn’t be able to subdue them.” Xu Mi Yu laughed and answered.
“Supervisor Xu, how do you know so much, you could tell with one look that the snake was a nationally protected level 2 animal.” Security couldn’t help but ask.
Xu Mi Yu smiled and then said: “That was just a regular green snake, not any protected animal.”
Everyone was shocked.
“Huh? Then what about the proof you printed out for them that the snake was a nationally protected level 2 animal?”
Xu Mi Yu smiled and explained: “I found a picture of that breed of green snake they had, then found a picture of a nationally protected snake, replaced the green snake picture and fabricated the proof to print out.”
Then she had commanded herself to overcome her fear, squatted in front of those two people, observed that “family member” closely, and put on an act to scare those two away.
“If the snake they had was really a nationally protected level 2 animal, I wouldn’t have let them leave so easily. I definitely would have called the police, because like the manager said, that is our responsibility and obligation as citizens.” Xu Mi Yu continued smiling and said.
Everyone digested the context, and Lu Xiao Yan couldn’t help but be the first to speak: “Damn, in such a short time, you thought of a comprehensive plan, finding news reports, screenshots, replacing images, printing, then bluffing them. Supervisor Xu, I underestimated you. You’re really capable! No wonder Wen Xue said you have many ways to deal with weirdos, I’m convinced by her words now!”
Under her lead, the others also chimed in with sounds of approval and convinced.
In the booth, Xue Rui slowly turned to look at Ji Feng.
He couldn’t believe Ji Feng had long seen through all of Xu Mi Yu’s actions.
He felt Xu Mi Yu was already surprisingly smart now, but Ji Feng had simply evolved into a formidable demon.
On the other side of the lobby, Xu Mi Yu listened to those convinced voices, listening happily but also feeling a little embarrassed.
At this time the lobby manager spoke up.
He asked Xu Mi Yu: “I always thought you had a very soft personality, would compromise with customers when issues arise. I didn’t expect you to have such a firm side like just now too.”
Xu Mi Yu looked at the manager and said: “No matter how soft my personality, I also have my own principles and insistence.”
She smiled: “I feel that although we are a service industry, it doesn’t mean we have to serve anyone unconditionally. It’s very important for a 5-star hotel to provide guests with valuable experiences, but we can’t unconditionally cater to all kinds of unreasonable customers.”
She thought about how to express her meaning more precisely.
“I feel our original intention for service isn’t to satisfy everyone, but to satisfy everyone who is deserving. But those two people just now didn’t deserve it.”
Her words were met with much agreement:
“That’s right that’s right!”
“Exactly, we’re just service industry employees, but we’re really not slaves!”
“Agree! Who said customers are gods in the service industry, on what basis? Fine for good customers to be gods, but bad customers, on what basis?”
Xue Rui couldn’t help but chime in: “Boss look, sister Mi Yu’s kindness now has edges, she no longer unconditionally accommodates everyone. She has really grown up!” He deliberately dragged out the words grown up.
After speaking he felt his side face grow hot. He turned to look.
Sure enough Ji Feng was glaring at him.
“Wha-what’s wrong Boss?” He was inexplicably nervous under the glare, tongue involuntarily tying up in knots.
Ji Feng glared at Xue Rui, suddenly asking: “Praising her like this, are you interested in her?”
Xue Rui was badly frightened, immediately waving his hands emphasizing: “No no, just appreciating her! I have an ironclad principle, absolutely no incestuous relationships, because I don’t have confidence in myself. If the girl is older than me, she might age faster than me, I’m afraid I’ll change my heart in the future.”
Ji Feng squinted at him, as if looking at a scumbag.
“What does emotions have to do with age? Nonsense.” He said disdainfully.
On the other side of the lobby, they heard Xu Mi Yu take the opportunity to open her heart to the others: “In fact, the various scenarios today also happened once before, to me. I’m sure everyone saw when my mother came to the hotel to make trouble for me.”
She smiled: “If it was me at that time facing today’s matters, I might have unconditionally compromised with the guests. Because I was truly very weak and obsequious then.”
Speaking of this she sighed for her past self.
Then she continued to smile gently and say: “But someone told me after that, if I don’t toughen up myself, then I deserve to be stepped on for life. So now, I’m working hard to change.”
Xue Rui suddenly heard some sound next to him. He turned to look, guessing Ji Feng was a little unsteady holding the coffee cup just now, the porcelain cup scraped the saucer, making a crisp sound.
He quickly thought that even Ji Feng had moments of unsteady hands. Then he turned his attention back to Xu Mi Yu.
“Letting everyone feel I have a weak personality, would compromise to customer requests, protect customers first, and might even sacrifice our own people’s feelings, this was because I didn’t do enough before, leading to everyone having such worries.” Xu Mi Yu looked at Shi Huan Huan then Lu Xiao Yan, “But don’t worry, there won’t be such misunderstandings in the future, because before being someone who provides service to customers, I’m firstly a partner standing with all of you on the same frontline.”
Ji Feng put down the coffee cup, saying to Xue Rui: “Let’s go, upstairs.”
Xue Rui was feeling a little fired up by Xu Mi Yu’s words, didn’t want to leave yet, still wanted to see the front office people act out a heartwarming grand reunion.
But Ji Feng got up to leave.
Xue Rui could only follow.
He reluctantly asked Ji Feng: “Boss, don’t you want to keep watching down here?”
Ji Feng walked into the elevator, turned around to face outwards, casually and coolly standing still.
Xue Rui hurried to follow him in.
Before the elevator doors closed, Ji Feng watched the figure in the lobby through the narrowing gap.
From today onwards, she would be completely integrated into the new department, united with the people in this department into one heart and mind.
“What else is there worth watching?” He said lightly.
There were absolutely no more worries or suspense.
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